[Valarc]

Quote: Originally Posted by SCVkoiboy It is pretty clear that William's friends will defend him vigorously. I, too, might defend him if I sold 200 of his pumps in one year and profited from them. I assume you, Tim, have made a pretty good income selling William's pumps. HMMMM, what might your motive be for clearing William's name?

Let me tell you a little story from the Atlanta show...

Tim's booth was set up right beside another vendor (Trevor - I forget the name of the company). These are two guys who were in many ways selling competing products - Lim filters versus the nexus and box filters Trevor was selling, Lim VMS'es versus EA's sieve. Yet, when Tim had someone ask him about a watergarden filter, he walked over to Trevor's booth and pointed out one of the small box filters. When Trevor was loading up his trailer, Tim helped him carry his gear.

My point? These guys are in direct competition, yet they were giving each other help and worrying about what's right for the customers, not their own interests. Tim could have tried to sell the watergarden guy on a lim filter, but he walked him to Trevor's booth instead. That's not a very wise business decision, is it? These guys aren't cutthroat, they don't bash the competition... in fact they sometimes even HELP the competition. You're sitting here questioning Tim's integrity when you've probably never even MET the man.

I DON'T know William, but I have met Tim, and he came across as nothing but a great guy who'd bend over backwards to help you. Please don't sit here and make those kinds of insinuations about someone you've never met, just because you're disgruntled over a single customer service problem.