Well, I am going to give my 2 cents on this matter. I find it odd that so many people are looking down on SCV. For a customer complaint to take 2yrs to resolve is unbelievable to me. It shouldn't have even taken 2 weeks. I have been in business for 16 yrs. and when a customer has a complaint, everything else stops and the complaint is put at first priority. If someone goes around talking bad about my services/products, they will get a personal visit from me to see how we can reslove the problem, granted my products and work are mainly on the west coast so I can do that, not as easy for Lim.
But after the bench testing at Lim's, and the customer still complains, the way I would have handeled it is to hand the customer a new pump, and put the old one on the shelf, for sale as a re-conditioned unit. Very simple no money lost, and you have a happy customer. During the time the old pump is on your shelf, you can pick it apart and see if the consumer had a legitemate complaint.
For the blame to be put on the "wet-end" manufacter, is wrong period! Mr. Lim's name is on the side of the pump and he is the one marketing them, and doing the customer service for
His product. If Lim is not manufacturing the parts in house, and has to use a outside source, it's Lim's responsiblity to make sure the outside source is producing the part correctly.
The people that feel it was wrong of SCV to put this in public, why was it wrong? If he hadn't he would still have a pump that wasn't any good.
Before the "lemon" law for cars it was pretty common practice for a consumer to park the "lemon" car in front of the dealers lot with a huge sign in the window stating their problem with the car, and for other consumers not to buy the product.
Doing business with a handshake in this day and age has gone by the wayside. People have to do whatever it takes anymore to be heard.
I found it odd that Mr. Lim didn't come over here once and try to clear his name????? So he was in the process of moving
........ There's a computer on every corner these days, and if I were in his shoes, I'd have found one.
Everyone supports Lim like this is a isolated incident, there was many other people that post saying they had problems with Lim's service as well. I myself talked to a dealer about 6 weeks ago, that used to sell Lim's products (hasn't sold another product since this incedent), and he told me that he had purchased a Lim UV light for his own pond that never worked right, and just like this situation it went on for a extended period of time, and during the last conversation with Lim, Mr. Lim said that the ballast was the incorret one for the unit (it was supplied with the unit when it was produced) but it was out of warranty so the dealer would need to buy the correct one?????? To admit that you produced a product that had a wrong part in it, and to leave it as the customers problem????? Well, I saw the unit tossed aside at the dealer, and the dealer that I spoke with is as true blue as they come, so to me the bottom line is Lim may treat some people very well and others not so well.
I am not "bashing" Mr. Lim just stating facts as I have seen them through this process. I own a Dragon pump , have run it dry numerous time, and it takes a licking and keeps on ticking.
The bottom line as I see it though all these posts and threads is, Lim could use some refinement on his customer service. As with most things in life not one of us is perfect, but in business my goal is to strive for perfection, because the customer put food on my table.
Not everyone is going to jump on the WLim band wagon in support, some people prefer some products and hate others, just the way it is, "that's why you drive a Cadilac, and I drive a Lexus", just the way it is.