well, I have never dealt with William and have none of his pumps. (can't afford them) But other then this thread I have only heard wonderful things about the man and even more wonderful things about his products. You don't build a reputation like that by ripping people off.
I don't condone the bashing/attacks that have taken place on these threads. But to me it doesn't matter where the problem was, in the pump or in the installation. In my opinion the pump never should have been tested in the first place. I have dealt with several faulty pumps and from other manufacturers (mostly Cal pump
) and every time it's been a 10 min phone call and when I hung up a new pump was in the mail to me. No questions asked, never asked to test the pump or for proof of the problem, just said sorry about the problem, use the packaging from the new pump to send the old pump back....end of story. If that's what William had done this thread never would have happened. When he got the old pump back, if he tested it and felt it ok, he could have sold it as reconditioned to recover his costs. If the problem continued after the new pump was installed, then it would have been clear to the customer the problem was in the installation.