| This was never about whether the pump was defective. The pump was always defective. It was defective when I bought it, it was defective 3 months after I bought it, it was defective when I found the actual leak and it was defective when Steve looked at it. IT WAS A DEFECTIVE PUMP!!!! PERIOD. William may very well have good products (In fact that is why I bought his pump in the first place). But this pump was bad! This is all about poor customer service and I think I have a right to be upset about how I was treated and the expense and effort I have had to go through to rectify the problem.
I do appreciate the fact that Steve and Tom C ultimately got the problem resolved and I now have a working pump and William now knows how to test his pumps properly. My point all along was simply that it should not have had to come to that. William should have provided better customer service from the beginning and none of this would have been necessary. |