Wait, wait wait, your reading between this lines. This pump has been taken into Lim two or three times. Lim only knew how to test the pump one way. This way didn't show him a thing. This tells me, the test he's doing isn't the way the pumps should be tested. The reason for the pumps being tested this way was, because Lim didn't know how to test his pumps any other way. IF he would have tested it like Steve was going to, the issue would have never came up and the pump would have been replaced 3 years ago.
Go back and read the first thread.
Dragon Pump
Go down to post 15 and you will read this.
This was one of his dealers that got the same treatment as this customer. Lim kept telling SCV it was his set-up. As you can see this is what he tells a lot of people with issues. If you want some numbers of other dealer that will tell you this same thing PM me and I will give you the numbers to call.
Customer service has to come from a lot of people. First the people making a product. In this case Waterway, baldor, Then it has to come from the person putting his name on the product (Lim), then from the dealer, then the installer. If you were to buy a pump say from Mr. Pump maker. Who's going to back that pump? In most cases Mr. Pump maker is going to back his product. If he has a issue with his product he will know how to take care of the customer or dealer and address the issue with the people he buys from. But not all pump makers are like this, some will tell you it's baldors pump and you have to deal with them. This is what some pump makers have told people in the pass. Some pump makers are getting better with customer service, in time, they will know what they need to know because of issue like this one. I can tell you Lim will start testing his pumps better now (I hope). I can't see how you are trying to pull this issue away from Lim. It's his pump and it was a bad pump. This pump has been tested by him and his staff. No one at W Lim Corp know how to test the pump right. A good guy that doesn't work for him offered to test the pump. The pump is no good and it should have been tested better 3 years ago after a lot of phone calls about this pump and with it being taken in and looked at a few times.
I also suggest reading other post, you will see other people have this same issue with their Dragon pumps. I just emailed Steve about two other people having the same problem with their Dragon pumps. It's a issue Lim has to address if he doesn't want this stuff on the boards. Like I said before, not all of his pumps are bad. I think he puts out a good pump. But he does have to address issues better.