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Mike, I understand your position, but let's look at it fairly from Lim's position as a product and business developer. Of course he goes to shows. I have seen the president of Trane, Honeywell's CEO's, and many others at trade shows promoting their products. He has to do it himself due to being a starting operation. All the more reason for the so-called professional installer to test the pump properly himself as Steve did.
I really think the folks who slung mud at Steve and SVC need to apologize. It was totally out of order. Lim, with limited time, tried to test the pump, and also willingly exchanged it. Yet he still stands maligned. Nowhere do I see the installer acting like the true professional he is demanding for Lim to be. If he were a true pro, he would understand Lim's position and help out like Steve did. In terms of the industry, are you expecting the same thing from sequence who advertises their products at shows? If you are I would advise not holding your breath while you wait.
I am not tying to be nasty, but we need to put ourselves in Lims and the customer's shoes. To be honest, the installer let both of them down. He presented himself as a pro, which would make Lim's and the customer's life easy, collected the money for being one, but did nothing a real pro would have. I am quite sure Lim would deal differently with a person like yourself Mike, than he would with a dealer in the middle. He expected the dealer to do his job, and he didn't. My point is simply that the customer was the victim to a deformed pump housing, a truly qualified and professional dealer would have detected and diagnosed it immediately and gr a working one on site regardless of manufacturer warranty squabbles. Then the same dealer has the gall to start a negative ad smear on chat forums??? What kind of pro does that??? Answer, professionals don't, hacks and amatuers trying to get more money than they are worth do.
Everyone keeps pointing to Lim's actions, but noone is noticing the total lack of professional work and dealings of the installer. SVC paid for a pro, and got a hack, and it caused complications when trying to warranty a deformed pump housing. Simple. I do not think Lim maliciously tried to 'blame the customer', he simply pointed to the truth, the installer was not truly professional as he claimed and demanded the money for. He got his money. Lim is the one who lost, and the customer suffered, in large part due to the installer's lack of professional knowledge.
The size of the company or his promotions are not the issue at all. I have not read anywhere where Lim promises home visits and diagnostic assistance. If the customer wants a less expensive job, that is a risk he has to be willing to assume. I am simply trying to say we need to see both sides, and see who is in the middle really making the whole thing a mess. Not only did he not provide the service Steve did as he should have on day one for his paying customer no matter WHAT the supplier did, his customer should have gotten a properly working pump immediately and not a big game to blame Lim. I guess he thought if whined loudly enough about Lim noone would realize he was not doing his professional end for his customer.
The warranty issue should have then been worked out between him and Lim privately and professionally, which Lim more than demonstarted willingness and ability to do, even shipping out a larger pump than was originally bought for warranty. He then took it to a public chat forum. Totally unprofessional. I have yet to see him thank Lim for the upgrade to a larger pump.
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