Hello Mickey,
Russell Watergardens does not pay its employees by commission - and we don't sell just one type of pond system or format.
As we progress with our National Instore Training Program we are creating a "Grade Level" pay system for our employees. What this means is that as employees pass "grade levels" their pay levels increase. For example, a new trainee will be trained in running the POS system - opening and closing the store, etc. Next grade maybe phone system and question answering. Next grade would be koi identification, next disease identification and treatement. Next, equipment specification for water gardens, then Hybrids, then koi ponds. Etc. Etc. Etc. This is to ensure the utmost in quality employees for our customers - as well as provide well paid careers for our employees.
The reason we are in partnership with the Kodama Koi Farm is to add that dimension to our stores. This enables us to have a direct link to the wealth of information that Mr. Kodama has as well as direct links to the finest breaders in Niigatta Japan. This will ensure that our stores have up to the minute information to pass onto the public. Also, we don't want to sell you pond equipment and have you then go to a pet store to buy fish.
Everything that we are doing is intend to make us different in the market place and provide the best and widest amount of product and information to the public.
Will we succeed? I hope so. Do I need your help? You bet I do.
Sincerely,
John Russell