[Shigure&HiUtsuri]

I bought 4 Japanese koi to be shipped from Hawaii overnight to arrive in SC on the morning of Thursday the 20th. The koi place I got them from packs them extremely well with 48 hours worth of oxygen in case they are delayed at most one full day. They are now not 1 but 2 full days late and will arrive Saturday morning the 22nd having been in their bags for 72 hours. UPS made the excuse of why they did not leave hawaii until the next day by saying there were weather delays, which I highly doubt. (It's freaking Hawaii) Then they were delayed in Kentucky which is known for its harsh climate with more "weather delays" code word for we screwed up but won't admit it. Furthermore 2 more customers in Florida have had the same thing happen to them and one of them got their koi today which does not match with the weather delay excuse. It takes forever to actually talk to even some type of supervisor at UPS and when you do its not their fault can't do anything because its always attributed to another sector of UPS who inevitably attribute the problem to another sector. Furthermore, UPS will refund shipping but they only refund the koi farm a max of $100 which isn't even close to the value of the koi. The koi farm in hawaii on the other hand does a great job, eats their loss on the transaction and gives you full store credit towards purchasing any replacement koi you choose. Bottom line, UPS does not Track their packages well enough look at their website, and secondly just do not ship through them at Christmas.