| How to say this nicely...SCV, I understand your emotional attachment to Tom. I also used Ken as an industry example. Every industry has a standard of operating. Tom (if he is the dealer, noone has stated that yet) is operating in another way that is self centered and bad for the customer. HE is outside of the protocol for THIS industry. Cars and cameras are irrelevant. This was a new pump, in another industry. A reputable and integritous dealer/installer in this industry handles it the way ken and I described. I would be nice to you too to wriggle out of buying you a $500 pump until it got warrantied. He should have at least had enough professionalism and sense to keep it off the chat forums. I am not a 'Lim supporter', but I do understand the struggle of small business men and the head games some folks like to play so others look bad when they are gaming and scamming themselves.
I will state it again, IT IS NOT LIM WHO NEEDS TO LEARN TO TEST PUMPS PROPERLY, IT IS YOUR DEALER. I can tell you from his wording on here he did not do that. Steve did. How you can question Steve when he did everyone a favor and told the truth and the whole truth, I do not know. He acted truly porfessinal with NO PAY. You dealer acted unprofessional and received pay. I am sure he will pull the normal skank line and tell you it is because he gave you such a 'good deal and low price' (lol, I have heard that one 1000 times and can smell it from here).
I find it deplorable you would accost Steve's integrity when he stood to gain nothing in this, he acted out of a graciousness to you and for you. He did more for you than your 'integrity filled dealer' did. You should be thanking him. In fact, if your dealer were a real pro, he would have shot over to Lim's before the pump left there the first time and created the conditions with ONE HAND that would have made the pump fail right in front of Lim. Steve or I can tell how to accomplish that in ten seconds, with one hand. That is how professionals handle it. Problem solved in one day. But then, you should have been enjoying your free replacement BEFORE any of that took place, if your dealer had the integrity you want to ascribe to him...
I think you need to unhook your buddy blanket from Tom and look honestly at the situation bro. Steve and Ken are pros in this field who told you how the small guys like themselves do it. In the HVAC, building controls, and energy management research industry, I too met dealers (one man operations is a state many businesses I know of have passed through), who would unload the same crap on customers as Tom is unloading on you. Both big and small companies. They rarely lasted. The integritous contractors never did that and were entrusted with large contracts as a result, in spite of size or personal losses. The thing of not being big enough to do it that way is ludicrous. In fact, better service is one thing smaller guys normally do to build their name. If he continues to do it that way I hope he NEVER gets big enough to do it again, or he will give the whole industry a bad rap.
You may think Steve put Waterway's name up here to shift blame, but I know he did not. He did it to be honest, and to put pressure on Waterway to do something about it so the next guy does not suffer. He did it out of concern for the next small guy and customer. That is how this industry works bro. You think waterway and some of their larger customers and potential customers are not reading this thread? Where do you think product developers go to find out how products are performing? Let me assure you they are reading this.
They need contracts with pump manufacturers and large commercial and government suppliers to prosper and survive themselves. That housing should have been tested before it left their assembly factory. They hurt you and Lim, why is for them to sort out. I am quite sure other folks working to design pumps are reading this and will think hard when choosing a wet end supplier. That is said for the consumer's good.
Larger and higher volume pump manufacturers have to be able to rely on the wet end, with NO errors. Some pumps take two days, a crane, and five men to install. You cannot just pick it up in your hand and run back to the factory to test it. Guys who build those pumps CANNOT have silly errors like this one from their wet end supplier. Period. So Steve did every future customer a favor by posting what he did, and I am quite sure that was his motive, not protecting Lim. He clearly stated he felt Lim and Tom had culpability in this, and he is right. In my view, Tom had more but is dodging it skillfully. Lim should have demanded Tom to come to his shop and show him the failure, it is not his job to search for hours. I too, if a dealer acted like Tom, would question his ability to do a proper install, since 95% of the time the problem when sucking air is leaks in the suctions side piping, or restrictions. If he just handed you a replacement you would burn that one up too if that were the case.
By the way, it still is not Lim's job to test any pumps at all, ever. He makes them, the field guy like Tom tests them and writes the professional diagnosis out for the manufacturer so he does not have to test it. He does not rely on verbal or phone conversations. If done properly, a warranty is issued with no questions. Steve should be thanked for doing Tom's job and writing that out properly so the warranty cannot be questioned. If I were you, I would say thanks to Steve, not question his integrity when Tom's needs some obvious work. | 
10-23-2005
Quote: 
Linear Mode
Similar Threads 
