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Thread: some computer advise please

  1. #1
    Daihonmei
    Join Date
    Sep 2006
    Posts
    7,642

    some computer advise please

    I'm experiencing a problem on my desk top that I'm hoping someone can shed some light on?
    My Dell " India division" techs tell me I have a problem with my video card and must wipe my entire computer ( I have remote hard drive back up) so as to shed this problem. The problem is that when I use the mouse ( and any mouse including the built in one on the key board as well as a wired and logictech wireless) the pages advance one distinct wave or page at a time instead of a smooth scrolling down. Doesn't matter whether I use the bar arrows or the scrolling bar itself or the roller wheel on the mouse- its all the same- an awkward advancement down the page.

    Any thoughts? Thanks in advance for any diagnosis or education you can give. JR

  2. #2
    Honmei
    Join Date
    Jul 2005
    Posts
    2,744
    Quote Originally Posted by JasPR View Post
    I'm experiencing a problem on my desk top that I'm hoping someone can shed some light on?
    My Dell " India division" techs tell me I have a problem with my video card and must wipe my entire computer ( I have remote hard drive back up) so as to shed this problem. The problem is that when I use the mouse ( and any mouse including the built in one on the key board as well as a wired and logictech wireless) the pages advance one distinct wave or page at a time instead of a smooth scrolling down. Doesn't matter whether I use the bar arrows or the scrolling bar itself or the roller wheel on the mouse- its all the same- an awkward advancement down the page.

    Any thoughts? Thanks in advance for any diagnosis or education you can give. JR
    Jim,
    Not to say that the techs are wrong, but in Windows, I think there is an option to set how you want it to scroll (smooth vs page by page). I can't remember where though.
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  3. #3
    Daihonmei PapaBear's Avatar
    Join Date
    Oct 2005
    Location
    Davenport, Oklahoma
    Posts
    6,726
    Steve's advice is the only thing that comes to my mind.
    Not as tech savvy as I used to be, but I haven't heard of device conflicts like that in years, at least not on factory systems from Dell and the other majors. They pretty well get their windows device driver packages customized to match up the OS to the computer... What OS are you running, XP Office Pro or Windows 7? Knowing that won't help me, but it may help one of the real tech savvy guys around here.

  4. #4
    Honmei KoiCop's Avatar
    Join Date
    May 2005
    Location
    Southern California
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    3,774
    Hello JR . . .

    Sorry to hear India hasn't solved your problems short of a wipe.

    If you have Windows XP, would be curious to know what the below results would show.

    Click START button.

    Click CONTROL PANEL

    Double click MOUSE

    Click BUTTONS tab

    Does the proper Connected Device appear?

    Click SCROLL tab

    Is the Enable Vertical Scrolling box checked?
    What is the speed setting? (Slow, Med, Fast)

    Click HARDWARE tab

    Does the proper Device Name display?

    Best wishes,

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